# WhatsApp conversations

## A customer asks.  Your order system answers.

Choose a reply and follow the same order through the conversation.

9:41 ▮▮▮
‹ h Harbor Business account
Today · 9:41 Hi Maya. How can we help with your delivery?
Where is order 1042?
Your order is packed and awaiting dispatch. We’ll send the tracking link after dispatch.

+ Message

Order 1042
Delivery statusSpeak to someone

Order status checked

### Packed, awaiting dispatch

Order
1042

Customer
Maya Chen

Source
Order record

Next step
Await dispatch

Answer from the order record. Keep the next step in the same conversation.

[Explore service conversations](/docs/guides/whatsapp/service-conversations)
Interactive illustration with fictional records. No account operation is performed.

[Explore WhatsApp conversations →](/docs/guides/whatsapp/service-conversations)

[Templates Create, approve and send personalized WhatsApp templates. →](/whatsapp-api/features/templates)

[Native Flows Help customers make a choice inside WhatsApp. →](/whatsapp-api/features/flows)

[AI agents Answer customer questions, take permitted actions, and hand over when needed. →](/whatsapp-api/features/ai-agents)

[Explore WhatsApp →](/whatsapp-api)

## Scale without  losing control.

Organize teams in workspaces, control API access, and trace changes through audit logs.

Harbor Organization
Workspaces Production Sandbox

### Delivery agent

API key · Customer operations team
Active
Permissions Access
Email Read & write
SMS Read & write
WhatsApp Read Read & write
AL Alex Lee Admin  Permissions updated

### Audit log

Production
 API key updated Alex Lee · 09:42:18 UTC

Workspace
Production

Resource
Delivery agent

WhatsApp
Read Read & write

Succeeded

 [Workspaces](/docs/guides/workspaces)[Team roles](/docs/guides/users-teams-roles)[API authentication](/docs/guides/authentication)
[Explore Enterprise](/enterprise)

## Start with WhatsApp. Build across channels with Bird.

[Get started](/dashboard/signup?returnTo=%2Fdashboard%2Fw%2Fwhatsapp) · [Contact Sales](/demo?product=whatsapp)

[Email](/email-api) · [SMS](/sms-api) · [WhatsApp](/whatsapp-api) · [Apple Messages](/apple-messages-api) · [Voice](/voice-api)



## Related resources

- [Connecting WhatsApp to Bird: from buying a number to a live channel](/learn/whatsapp/connecting-whatsapp-to-bird) (video)
- [Sending WhatsApp messages](/docs/guides/whatsapp/sending-whatsapp) (docs)
- [What is the 24-hour customer service window on WhatsApp?](/explained/whatsapp/what-is-the-24-hour-customer-service-window) (answer)
- [WhatsApp message builder](/tools/whatsapp-message-builder) (tool)

[Get an implementation brief](/learn/workspace?topic=whatsapp)