# WhatsApp Flows

## From a little interest.  To a time in the diary.

Let customers choose inside WhatsApp. Connect the submitted time  to your booking application, then confirm the visit.

   h Harbor WhatsApp
Let’s find a time for your visit.
 Book a studio visit
 HARBOR · AMSTERDAM

### A little time for you.

See the collection. Find your favorite.

Studio visit 30 minutes
Tuesday, September 2211:3014:0015:30
Europe / Amsterdam Request this time

You’re booked, Alex. See you Tuesday at 11:30.

Harbor · HBR-2048

  Studio calendar  Harbor
SEPTEMBER 2026

### Tuesday, 22

Amsterdam
M 21  T 22  W 23  T 24  F 25
 10:00Styling consultation Jamie · 30 min
11:30 AM Alex Morgan Studio visit · 30 min

14:00Private viewing Sam · 30 min

  Appointment confirmed 11:30 reserved · HBR-2048

 Illustrative Flow and booking application. No appointment is made. Choose 14:00 to inspect a slot that becomes unavailable; the application returns alternatives without claiming a booking.
 Try 14:00 to see how an unavailable time is handled. [Explore native Flows](/docs/guides/whatsapp/native-flows)

[Explore WhatsApp native flows →](/docs/guides/whatsapp/native-flows)

[Conversations Keep customer replies connected to their task. →](/whatsapp-api/features/two-way)

[Commerce Help customers choose a product and continue the purchase. →](/whatsapp-api/features/commerce)

[Analytics Understand outbound delivery and incoming conversation activity. →](/whatsapp-api/features/analytics)

[Explore WhatsApp →](/whatsapp-api)

## Scale without  losing control.

Organize teams in workspaces, control API access, and trace changes through audit logs.

Harbor Organization
Workspaces Production Sandbox

### Delivery agent

API key · Customer operations team
Active
Permissions Access
Email Read & write
SMS Read & write
WhatsApp Read Read & write
AL Alex Lee Admin  Permissions updated

### Audit log

Production
 API key updated Alex Lee · 09:42:18 UTC

Workspace
Production

Resource
Delivery agent

WhatsApp
Read Read & write

Succeeded

 [Workspaces](/docs/guides/workspaces)[Team roles](/docs/guides/users-teams-roles)[API authentication](/docs/guides/authentication)
[Explore Enterprise](/enterprise)

## Start with WhatsApp. Build across channels with Bird.

[Get started](/dashboard/signup?returnTo=%2Fdashboard%2Fw%2Fwhatsapp) · [Contact Sales](/demo?product=whatsapp)

[Email](/email-api) · [SMS](/sms-api) · [WhatsApp](/whatsapp-api) · [Apple Messages](/apple-messages-api) · [Voice](/voice-api)



## Related resources

- [Connecting WhatsApp to Bird: from buying a number to a live channel](/learn/whatsapp/connecting-whatsapp-to-bird) (video)
- [Sending WhatsApp messages](/docs/guides/whatsapp/sending-whatsapp) (docs)
- [What is the 24-hour customer service window on WhatsApp?](/explained/whatsapp/what-is-the-24-hour-customer-service-window) (answer)
- [WhatsApp message builder](/tools/whatsapp-message-builder) (tool)

[Get an implementation brief](/learn/workspace?topic=whatsapp)