# WhatsApp calling

## A request for help.  A prepared voice route.

Review the checks before moving a WhatsApp conversation into a call.

WhatsApp calling preparation Harbor
Customer request

### Talk through an order

The customer needs help choosing the right size.

Conversation
WhatsApp

Task
Product advice

Context
Selected item and question

- #### Confirm eligibility

Check the sender, country and call direction.
- #### Confirm permission

Use the applicable permission for an outbound call.
- #### Route the conversation

Connect the supported team, SIP or WebRTC application.Voice handoff

### The question goes with them

The receiving team has the selected item and the help the customer requested.

Calling journey prepared

Can the call be forwarded to an ordinary phone number?

WhatsApp Business Calling must not be bridged to the public telephone network. Use a supported voice route; ordinary telephone forwarding is not the same integration.

[Explore WhatsApp calling](/docs/guides/whatsapp/calling)
Interactive illustration with fictional records. No account operation is performed.

[Explore WhatsApp calling →](/docs/guides/whatsapp/calling)

[Conversations Keep customer replies connected to their task. →](/whatsapp-api/features/two-way)

[AI agents Answer customer questions, take permitted actions, and hand over when needed. →](/whatsapp-api/features/ai-agents)

[Numbers Connect the business number behind the conversation. →](/whatsapp-api/features/numbers)

[Explore WhatsApp →](/whatsapp-api)

## Scale without  losing control.

Organize teams in workspaces, control API access, and trace changes through audit logs.

Harbor Organization
Workspaces Production Sandbox

### Delivery agent

API key · Customer operations team
Active
Permissions Access
Email Read & write
SMS Read & write
WhatsApp Read Read & write
AL Alex Lee Admin  Permissions updated

### Audit log

Production
 API key updated Alex Lee · 09:42:18 UTC

Workspace
Production

Resource
Delivery agent

WhatsApp
Read Read & write

Succeeded

 [Workspaces](/docs/guides/workspaces)[Team roles](/docs/guides/users-teams-roles)[API authentication](/docs/guides/authentication)
[Explore Enterprise](/enterprise)

## Start with WhatsApp. Build across channels with Bird.

[Get started](/dashboard/signup?returnTo=%2Fdashboard%2Fw%2Fwhatsapp) · [Contact Sales](/demo?product=whatsapp)

[Email](/email-api) · [SMS](/sms-api) · [WhatsApp](/whatsapp-api) · [Apple Messages](/apple-messages-api) · [Voice](/voice-api)



## Related resources

- [Connecting WhatsApp to Bird: from buying a number to a live channel](/learn/whatsapp/connecting-whatsapp-to-bird) (video)
- [Sending WhatsApp messages](/docs/guides/whatsapp/sending-whatsapp) (docs)
- [What is the 24-hour customer service window on WhatsApp?](/explained/whatsapp/what-is-the-24-hour-customer-service-window) (answer)
- [WhatsApp message builder](/tools/whatsapp-message-builder) (tool)

[Get an implementation brief](/learn/workspace?topic=whatsapp)