# SMS analytics · Delivery and latency from carrier receipts

## Every message.  A route to investigate.

Follow delivery over time. See which carriers account for failures.

SMS analytics

### Delivery over time

37,380 accepted  98.0% delivery rate

Accepted Delivered Failed
Sep 21 · UTC

74.1%

of failures in this hour   Northstar Mobile

206 of 278 · 14:00–15:00 UTC

#### By carrier

14:00–15:00 UTC

Carrier | Accepted | Failed | Share |

Northstar Mobile | 1,529 | 206 | 74.1% |

Metro Wireless | 834 | 50 | 18.0% |

Connect | 417 | 22 | 7.9% |

[Explore SMS analytics](/docs/guides/sms/tracking-and-metrics)

[Explore SMS analytics →](/docs/guides/sms/tracking-and-metrics)

[Global delivery Understand destination support before sending. →](/docs/guides/sms/overview)

[Webhooks React to incoming texts and delivery changes. →](/docs/guides/sms/events)

[Encoding & segments See how characters affect message length and segment count. →](/docs/guides/sms/smart-encoding)

[Explore SMS →](/sms-api)

## Scale without  losing control.

Organize teams in workspaces, control API access, and trace changes through audit logs.

Harbor Organization
Workspaces Production Sandbox

### Delivery agent

API key · Customer operations team
Active
Permissions Access
Email Read & write
SMS Read & write
WhatsApp Read Read & write
AL Alex Lee Admin  Permissions updated

### Audit log

Production
 API key updated Alex Lee · 09:42:18 UTC

Workspace
Production

Resource
Delivery agent

WhatsApp
Read Read & write

Succeeded

 [Workspaces](/docs/guides/workspaces)[Team roles](/docs/guides/users-teams-roles)[API authentication](/docs/guides/authentication)
[Explore Enterprise](/enterprise)

## Start with SMS. Build across channels with Bird.

[Get started](/dashboard/signup?returnTo=%2Fdashboard%2Fw%2Fsms%2Fonboarding) · [Contact Sales](/demo?product=sms)

[Email](/email-api) · [SMS](/sms-api) · [WhatsApp](/whatsapp-api) · [Apple Messages](/apple-messages-api) · [Voice](/voice-api)



## Related resources

- [What does a delivery receipt tell you?](/explained/sms/what-is-a-delivery-receipt) (answer)
- [Operate messaging reliably](/learn/paths/reliability) (course)

[Get an implementation brief](/learn/workspace?topic=sms-reporting)