# eSIM and Mobile Connectivity Operations

## Keep the context.  Keep them connected.

Bring the order, profile and usage report together. Help the customer take the right next step.

 Customer connection `Alex Morgan / Profile 042`
A Alex Morgan Spain + Portugal

INVESTIGATE Order pendingInstalled, no dataUsage not updated

Order
1048

Profile
042

Travel data 5 GB package Order and profile
PACKAGE REPORT Fulfillment unresolved
Order 1048
Order 1048 Check existing order
Profile 042 Preserve the installed profile
Next investigation Device and package settings

### Follow the existing order

Recover its financial and provisioning status before creating another purchase. A lost response does not establish a failed order.

Next step

Recover the accepted order and its financial and provisioning status before creating a replacement.

 [Usage and compatible top-ups](/docs/guides/esim/usage-and-top-ups)
[Explore service operations](/docs/guides/esim/operations)
Illustrative product records. These controls change the example only; no request or purchase is made.

[Explore eSIM order management →](/docs/guides/esim/operations)

[Installation Guide the customer from provisioned order to an installed profile. →](/esim-api/features/installation)

[Usage See reported usage and the allowance left on a package. →](/docs/guides/esim/usage-and-top-ups)

[Top-ups Add an eligible package to an existing eSIM. →](/esim-api/features/usage-and-top-ups)

[Explore eSIM →](/esim-api)

## Scale without  losing control.

Organize teams in workspaces, control API access, and trace changes through audit logs.

Harbor Organization
Workspaces Production Sandbox

### Delivery agent

API key · Customer operations team
Active
Permissions Access
Email Read & write
SMS Read & write
WhatsApp Read Read & write
AL Alex Lee Admin  Permissions updated

### Audit log

Production
 API key updated Alex Lee · 09:42:18 UTC

Workspace
Production

Resource
Delivery agent

WhatsApp
Read Read & write

Succeeded

 [Workspaces](/docs/guides/workspaces)[Team roles](/docs/guides/users-teams-roles)[API authentication](/docs/guides/authentication)
[Explore Enterprise](/enterprise)

## Start with eSIM. Build across channels with Bird.

[Get started](/dashboard/signup?returnTo=%2Fdashboard%2Fw%2Fesim) · [Contact Sales](/demo?product=esim)

[Email](/email-api) · [SMS](/sms-api) · [WhatsApp](/whatsapp-api) · [Apple Messages](/apple-messages-api) · [Voice](/voice-api)



## Related resources

- [eSIM connectivity guide](/docs/guides/esim/overview) (docs)
- [What is an eSIM?](/explained/esim/what-is-an-esim) (answer)

[Get an implementation brief](/learn/workspace?topic=esim)