# Apple Messages rich messages

## Two useful choices.  Two clear continuations.

Select an item and follow its reference into the service request.

9:41 ▮▮▮
‹ h Harbor Messages for Business
Today · 9:41 Which piece would you like to see during your studio visit?
The Everyday vase

Stoneware · Sand. See it at the studio.

9:41
Choose the vase
The Everyday vase, please.
Of course. We’ll have the sand finish ready for your visit.

+ iMessage

Product advice
Everyday vaseServing bowl

Selection received

### Everyday vase · Sand

Item reference
vase-sand

Next step
Choose a studio appointment

Availability
Checked by the application

Stable item references preserve the choice even when two labels sound similar.

[Explore rich messages](/docs/guides/apple-messages/rich-messages)
Interactive illustration with fictional records. No account operation is performed.

[Explore Apple Messages rich messages →](/docs/guides/apple-messages/rich-messages)

[Forms Collect the information needed to complete a request. →](/apple-messages-api/features/forms)

[Appointments Turn a customer’s choice into a confirmed appointment. →](/apple-messages-api/features/appointments)

[Journeys Bring forms, choices and confirmations into one conversation. →](/apple-messages-api/features/journeys)

[Explore Apple Messages →](/apple-messages-api)

## Scale without  losing control.

Organize teams in workspaces, control API access, and trace changes through audit logs.

Harbor Organization
Workspaces Production Sandbox

### Delivery agent

API key · Customer operations team
Active
Permissions Access
Email Read & write
SMS Read & write
WhatsApp Read Read & write
AL Alex Lee Admin  Permissions updated

### Audit log

Production
 API key updated Alex Lee · 09:42:18 UTC

Workspace
Production

Resource
Delivery agent

WhatsApp
Read Read & write

Succeeded

 [Workspaces](/docs/guides/workspaces)[Team roles](/docs/guides/users-teams-roles)[API authentication](/docs/guides/authentication)
[Explore Enterprise](/enterprise)

## Start with Apple Messages. Build across channels with Bird.

[Get started](/dashboard/signup) · [Contact Sales](/demo?product=apple-messages)

[Email](/email-api) · [SMS](/sms-api) · [WhatsApp](/whatsapp-api) · [Apple Messages](/apple-messages-api) · [Voice](/voice-api)



## Related resources

- [Integrate an Apple Messages customer journey](/docs/guides/apple-messages/api) (docs)
- [What is Apple Messages for Business?](/explained/apple-messages/what-is-apple-messages-for-business) (answer)

[Get an implementation brief](/learn/workspace?topic=apple-messages)