# Apple Messages journeys and templates

## From a preference.  To a confirmed visit.

Each conversation step waits for the business result it actually needs.

Studio visit journey Harbor
Customer goal

### See the collection

Alex wants to visit the Amsterdam studio.

Entry point
Studio page

Service intent
Book a visit

Selected item
Everyday vase

- #### Collect the preference

Preserve the item and location.
- #### Offer current times

Use the booking system’s availability.
- #### Confirm the booking

Wait for the appointment record.Appointment HBR-2048

### Tuesday at 11:30

Amsterdam studio · 30 minutes. The conversation and pass use the same confirmed visit.

Business result recorded

What if a person takes over?

Pause automated customer responses and transfer the goal, collected answers and attempted actions. One assigned responder continues the task.

[Explore journeys](/docs/guides/apple-messages/journeys)
Interactive illustration with fictional records. No account operation is performed.

[Explore Apple Messages journeys →](/docs/guides/apple-messages/journeys)

[Forms Collect the information needed to complete a request. →](/apple-messages-api/features/forms)

[Appointments Turn a customer’s choice into a confirmed appointment. →](/apple-messages-api/features/appointments)

[Analytics Measure the business result behind the conversation. →](/apple-messages-api/features/analytics)

[Explore Apple Messages →](/apple-messages-api)

## Scale without  losing control.

Organize teams in workspaces, control API access, and trace changes through audit logs.

Harbor Organization
Workspaces Production Sandbox

### Delivery agent

API key · Customer operations team
Active
Permissions Access
Email Read & write
SMS Read & write
WhatsApp Read Read & write
AL Alex Lee Admin  Permissions updated

### Audit log

Production
 API key updated Alex Lee · 09:42:18 UTC

Workspace
Production

Resource
Delivery agent

WhatsApp
Read Read & write

Succeeded

 [Workspaces](/docs/guides/workspaces)[Team roles](/docs/guides/users-teams-roles)[API authentication](/docs/guides/authentication)
[Explore Enterprise](/enterprise)

## Start with Apple Messages. Build across channels with Bird.

[Get started](/dashboard/signup) · [Contact Sales](/demo?product=apple-messages)

[Email](/email-api) · [SMS](/sms-api) · [WhatsApp](/whatsapp-api) · [Apple Messages](/apple-messages-api) · [Voice](/voice-api)



## Related resources

- [Integrate an Apple Messages customer journey](/docs/guides/apple-messages/api) (docs)
- [What is Apple Messages for Business?](/explained/apple-messages/what-is-apple-messages-for-business) (answer)

[Get an implementation brief](/learn/workspace?topic=apple-messages)