# Apple Messages forms

## A short intake.  A request ready to review.

Change the item or location, then review the same answers in the service application.

Harbor · Repair request
Service details · 1 of 1

### Let’s take a look.

Tell us which item needs attention. Our team will review your request.

Your item Everyday vaseServing bowlService location Amsterdam studioLondon studioWhat happened? Review request Local form illustration · no request is sent

Service application
Example request · Ready for review

### Keep the answers together.

Item
Everyday vase

Location
Amsterdam studio

Reported issue
The rim was chipped in transit.

Context
Original conversation + request

Submitting details starts an assessment. It does not approve a replacement or refund.

Service team review

[Explore Forms](/docs/guides/apple-messages/forms)
Interactive illustration with fictional records. No account operation is performed.

[Explore Apple Messages forms →](/docs/guides/apple-messages/forms)

[Authentication Connect the conversation to an authorized customer account. →](/apple-messages-api/features/authentication)

[Journeys Bring forms, choices and confirmations into one conversation. →](/apple-messages-api/features/journeys)

[Rich messages Show products, links and choices inside the conversation. →](/apple-messages-api/features/rich-messages)

[Explore Apple Messages →](/apple-messages-api)

## Scale without  losing control.

Organize teams in workspaces, control API access, and trace changes through audit logs.

Harbor Organization
Workspaces Production Sandbox

### Delivery agent

API key · Customer operations team
Active
Permissions Access
Email Read & write
SMS Read & write
WhatsApp Read Read & write
AL Alex Lee Admin  Permissions updated

### Audit log

Production
 API key updated Alex Lee · 09:42:18 UTC

Workspace
Production

Resource
Delivery agent

WhatsApp
Read Read & write

Succeeded

 [Workspaces](/docs/guides/workspaces)[Team roles](/docs/guides/users-teams-roles)[API authentication](/docs/guides/authentication)
[Explore Enterprise](/enterprise)

## Start with Apple Messages. Build across channels with Bird.

[Get started](/dashboard/signup) · [Contact Sales](/demo?product=apple-messages)

[Email](/email-api) · [SMS](/sms-api) · [WhatsApp](/whatsapp-api) · [Apple Messages](/apple-messages-api) · [Voice](/voice-api)



## Related resources

- [Integrate an Apple Messages customer journey](/docs/guides/apple-messages/api) (docs)
- [What is Apple Messages for Business?](/explained/apple-messages/what-is-apple-messages-for-business) (answer)

[Get an implementation brief](/learn/workspace?topic=apple-messages)