# Apple Messages customer authentication

## Signed in.  Allowed to do what?

Compare access to the customer’s own order with an unrelated account’s record.

9:41 ▮▮▮
‹ h Harbor Messages for Business
Today · 9:41 Please sign in to your Harbor account so we can help with your order.
I’ve signed in. Show order 1042.
Your order is ready for collection. How can we help?

+ iMessage

Account access decision
My orderAnother account’s order

Identity and access checked

### Maya can read order 1042

Account
Maya Chen

Resource owner
Maya Chen

Action
Read order status

Decision
Allowed

The account and requested resource match under the application’s normal authorization checks.

[Explore authentication](/docs/guides/apple-messages/authentication)
Interactive illustration with fictional records. No account operation is performed.

[Explore Apple Messages authentication →](/docs/guides/apple-messages/authentication)

[Forms Collect the information needed to complete a request. →](/apple-messages-api/features/forms)

[Appointments Turn a customer’s choice into a confirmed appointment. →](/apple-messages-api/features/appointments)

[Apple Pay Connect an in-conversation purchase to your payment flow. →](/apple-messages-api/features/payments)

[Explore Apple Messages →](/apple-messages-api)

## Scale without  losing control.

Organize teams in workspaces, control API access, and trace changes through audit logs.

Harbor Organization
Workspaces Production Sandbox

### Delivery agent

API key · Customer operations team
Active
Permissions Access
Email Read & write
SMS Read & write
WhatsApp Read Read & write
AL Alex Lee Admin  Permissions updated

### Audit log

Production
 API key updated Alex Lee · 09:42:18 UTC

Workspace
Production

Resource
Delivery agent

WhatsApp
Read Read & write

Succeeded

 [Workspaces](/docs/guides/workspaces)[Team roles](/docs/guides/users-teams-roles)[API authentication](/docs/guides/authentication)
[Explore Enterprise](/enterprise)

## Start with Apple Messages. Build across channels with Bird.

[Get started](/dashboard/signup) · [Contact Sales](/demo?product=apple-messages)

[Email](/email-api) · [SMS](/sms-api) · [WhatsApp](/whatsapp-api) · [Apple Messages](/apple-messages-api) · [Voice](/voice-api)



## Related resources

- [Integrate an Apple Messages customer journey](/docs/guides/apple-messages/api) (docs)
- [What is Apple Messages for Business?](/explained/apple-messages/what-is-apple-messages-for-business) (answer)

[Get an implementation brief](/learn/workspace?topic=apple-messages)