---
title: "Pick conversation labels from one workspace list"
description: "Email mailboxes, Apple Messages for Business and WhatsApp conversations now share one searchable list of labels, with a Create label row for new ones."
canonical: "https://bird.com/changelog/workspace-labels"
---

Labels on conversations now come from one list per workspace, shared by email mailboxes, Apple Messages for Business and WhatsApp in the dashboard. Open a conversation's labels to search the workspace's list, apply a label, or create a new one from what you typed.

- **One spelling per label.** Labels match in any casing, so "Urgent" and "urgent" are the same label, and every conversation shows the workspace's spelling.
- **Reuse instead of retyping.** The picker lists the labels your team already uses, so a conversation gets "billing" rather than a near-duplicate.
- **Up to 100 labels.** A workspace holds up to 100 labels. At the limit, you can still apply the labels it has. To create a new one, delete labels you no longer need under Workspace settings > Labels. Removing a label from a conversation keeps it in the workspace's list.

## Related resources

- [What is omnichannel vs multichannel messaging?](/explained/engagement/what-is-omnichannel-vs-multichannel) (answer)
- [Build your first integration](/learn/paths/integration) (course)

[Get an implementation brief](/learn/workspace?topic=omnichannel)