Bird launches Inbox to bring seamless, omnichannel support to businesses—for free. 86% of consumers will pay more for better service. Meet customers on their terms with seamless, accessible communication channels.

• Bird Inbox is a free omnichannel customer support tool that unifies communication across email, SMS, WhatsApp, Messenger, and more.
• Customers increasingly expect to reach businesses on their preferred platforms and at their own convenience.
• Inbox delivers centralized conversation threads, giving agents full context for faster, higher-quality resolutions.
• AI-powered features—like language detection, translation, tagging, and suggested replies—streamline workflows and boost agent productivity.
• Automation tools reduce repetitive tasks, deflect common inquiries, and ensure no message is missed.
• Businesses can deploy Inbox in under 60 seconds, offering modern customer support without costly software tiers.

• Why did Bird launch Inbox?To make world-class customer support accessible to businesses of any size—without the price or complexity of traditional helpdesk software.
• How does Inbox improve customer experience?It unifies every channel into one interface, giving agents full visibility and enabling faster, more contextual responses.
• What communication channels does Inbox support?Email, SMS, Voice, WhatsApp, Messenger, WeChat, Line, Telegram, and more—ensuring brands meet customers where they already are.
• How does AI make support teams more efficient?Inbox uses AI to auto-tag tickets, recognize languages, suggest replies, and handle repetitive requests, freeing agents to focus on higher-value issues.
• How quickly can businesses get started?Inbox can be set up in less than a minute, providing instant access to unified messaging, analytics, and automation—all for free.

I’m thrilled to share that today, Bird launched Inbox: a free, omnichannel customer support tool for businesses of all sizes. Inbox lets customers talk to you the same way they talk to their friends: on their preferred communication channels, with all the context of previous conversations, whenever it’s most convenient for them. From unified conversation threads and detailed analytics to accessible automation and AI-powered timesavers, Inbox is here to help businesses create exceptional customer experiences with fewer resources.

Today’s customers don’t want to wait on hold, they want to talk to businesses on their terms, on their own timelines. With 86% of consumers willing to pay more for better customer experience, being accessible on their preferred communication channels has never been more important. This principle extends beyond traditional businesses to critical services like healthcare, where a UK startup is helping NHS hospitals save millions and upgrade patient experiences with cloud communications.

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