Inbox Automation
Unassign tickets when agents go 'away'
In this lesson, you'll learn how to set up a flow to unassign conversations from an agent when they go offline. We'll guide you through selecting the "Unassign When Agents Go Away" template and configuring the trigger for when an agent's status changes to away. By the end, you'll be able to publish this flow, ensuring that conversations are returned to the general feed for other agents to pick up when an agent goes offline.
![](https://framerusercontent.com/images/wVBvkehIh7ZDzgMkow821BUgqlE.png?scale-down-to=2048)
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