Inbox Automation
Respond to customers in Inbox
In this lesson, you'll learn how Inbox agents can respond to customer messages in Bird. We cover sending manual responses, using AI tools to enhance messages, and adding internal comments for context. You'll also learn to manage conversations by assigning them to agents or teams, adding tags, and snoozing or closing conversations. By the end, you'll know how to efficiently handle customer inquiries and maintain a clear record of interactions.
![](https://framerusercontent.com/images/wVBvkehIh7ZDzgMkow821BUgqlE.png?scale-down-to=2048)
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