Inbox Setup
Manually assign tickets in Inbox
In this lesson, you'll learn how to manually assign tickets in Bird's Inbox. We'll show you how to find and view incoming messages, assign tickets to yourself, a specific agent, or a team. You'll understand how to reassign tickets if needed and manage your assigned tickets efficiently. By the end, you'll be able to handle ticket assignments smoothly within the Inbox system.
![](https://framerusercontent.com/images/wVBvkehIh7ZDzgMkow821BUgqlE.png?scale-down-to=2048)
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