Module 1


Inbox Setup

Inbox overview

In this lesson, you'll learn the basics of setting up and using Inbox in Bird. We'll guide you through installing channels so customers can message you and those messages appear in Inbox. You'll also learn how to add and manage Inbox agents, including setting their roles and availability. Additionally, you'll see how to organize agents into teams based on location or specialization. By the end, you'll be ready to handle customer messages and start managing tickets efficiently.

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