Academy Courses

Inbox Automation

Module 2

Inbox Automation

Learn how to use automation to streamline your Inbox workflows. We'll show you how to set up autoresponders for business hours, nudge and close idle conversations, assign conversations based on agent workload, and unassign conversations when agents go offline. By the end of this module, you'll be able to automate key processes in Bird's Inbox, ensuring efficient and effective customer support.






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